FAQ
Find some of our most Frequently Asked Questions below. As always, if you have any questions not covered on this page, please reach out to us at info@asmcollection.com. For the Send-In Item Form, please click HERE.
01
Shipping Policy: We ship worldwide. All items are shipped USPS Priority mail and include delivery confirmation and insurance up to the value of the item. If you require expedited shipping, we can accommodate you! Simply send us an e-mail and we will get back to you with an updated quote
02
Return Policy: Our items can be returned within seven (7) days of purchase for a full refund. If the return request is more than 7 days after the sale, we will offer store credit. For private signings and personalized items, no returns will be accepted. If you wish to return an item, send us an e-mail and we will send you your RMA number and return address to ship to.
03
Public or Private Signing Send-Ins: At most of our signings, for those customers that cannot attend we offer a send-in service for your personal item. Each send-in item must be received 3 days before the signing is set to occur and must include our send-in application filled out. Send-In items must be paid for in advance. We will ship back your item 1-2 weeks after the event. For the Send-In Item Form, please click HERE.
04
Contact Us: If you have any questions or comments, please feel free to reach out to us at info@asmcollection.com. If you are making an inquiry regarding a charity event, please include CHARITY EVENT in the e-mail subject line.